Terms of Service

Effective date: October 8, 2026

These Terms of Service ("Terms") govern your use of Yeksa: our website, the Yeksa platform at app.yeksa.ai, and related services (together, the "Service"). Yeksa is operated by SEO Market, Poelweg 40 E, 1424 PB De Kwakel, the Netherlands ("Yeksa", "we", "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the business you represent ("you", "Customer").

1. Who can use Yeksa

Yeksa is a service for businesses and professionals. You must be at least 18 and able to enter into a binding contract. If you accept these Terms for a company, you confirm that you are authorized to bind that company.

2. Your account

Keep your sign-in details secure, and use multi-factor authentication where you can. You are responsible for everything that happens under your account, including the actions of the team members you invite. Tell us right away at info@yeksa.ai if you suspect unauthorized access.

3. Free trial

New accounts can start a 14-day free trial without a credit card. When the trial ends, you need a paid plan to keep using the Service. If you don't choose one, your account may be limited and later closed under section 12.

4. Plans, payment and cancellation

• Merchant of record. Payments are processed by Polar, which acts as our merchant of record and reseller. Polar charges you, issues your invoices and handles applicable sales tax and VAT. Polar's own terms also apply to your purchase.
• Prices. Prices are listed in USD on our pricing page. Subscriptions are billed in advance, monthly or yearly, and renew automatically until cancelled.
• Plan limits. Each plan includes set amounts, such as monthly active contacts, AI messages, seats, connected channels and workspaces. If you reach a limit, some features may pause until the next billing period or until you upgrade.
• Changes and cancellation. You can upgrade, downgrade or cancel at any time from your billing settings. A cancellation takes effect at the end of the current billing period. Except where the law requires otherwise, payments already made are not refunded.
• Price changes. We may change our prices. Changes apply from your next renewal, and we will give you at least 30 days' notice.

5. Your data

You keep all rights to the content you and your customers put into Yeksa, such as messages, contacts, files and knowledge ("Customer Data"). You give us permission to host, process and transmit Customer Data only as needed to provide and support the Service, as described in our Privacy Policy. For Customer Data that includes personal data, you are the controller and we are your processor. You are responsible for having a lawful basis, including any required consent, for the personal data you bring into Yeksa and for the messages you send through it. A data processing agreement is available on request.

6. Websites you add to your AI knowledge

When you ask Yeksa to read a website for your AI agent's knowledge, you confirm that you own that website or are authorized to have it crawled. Our crawler, YeksaBot, follows robots.txt. You are responsible for the content you add and for having the right to use it.

7. AI features

The AI agent and assistant generate answers automatically from your knowledge and conversation history. AI output can be incomplete or wrong. You decide how the AI behaves in your workspace, including when it replies on its own and when it hands a conversation to a person, and you are responsible for the messages sent on your behalf. If you work in a regulated field, such as healthcare, legal or financial services, you are responsible for making sure your use of AI replies meets the rules that apply to you.

8. Acceptable use

You must not use Yeksa to:

• send spam or unsolicited bulk messages, or message people without the consent the law or the channel requires;
• break the rules of the channels you connect, such as the WhatsApp Business, Meta Platform and Telegram policies;
• break the law, infringe anyone's rights, or send content that is illegal, deceptive, harassing, hateful or harmful;
• collect sensitive data, such as full card numbers, passwords or government IDs, through AI conversations;
• try to get around plan limits or security controls, probe or test the Service's security without our written permission, or disrupt the Service for others;
• copy, resell or reverse engineer the Service, except where the law allows it.

We may remove content or suspend access that breaks these rules, as described in section 12.

9. Third-party services

Yeksa connects to services run by others, such as messaging channels, payment providers and AI model providers. Their availability and rules are outside our control. If a provider changes or withdraws its service or API, a related Yeksa feature may change or stop working.

10. Our intellectual property

Yeksa, including its software, design and brand, belongs to us and our licensors. These Terms give you the right to use the Service while your subscription is active; they do not transfer any ownership. If you send us feedback or ideas, we may use them without any obligation to you.

11. Availability and support

We work to keep Yeksa available and secure, but we do not promise uninterrupted or error-free service unless a written Enterprise agreement includes a service level. We may change or improve features over time. If we remove a feature that is central to your paid plan, we will tell you in advance.

12. Suspension and termination

You can stop using Yeksa and close your account at any time. We may suspend or close an account if it breaks these Terms, puts other users or the Service at risk, has unpaid fees, or if the law requires it. Where it is reasonable, we will warn you first and give you time to fix the problem. After closure, you can ask us to export your data for 30 days; after that, we delete it as described in our Privacy Policy.

13. Disclaimers

Apart from what these Terms expressly promise, the Service is provided "as is" and "as available", to the fullest extent the law allows.

14. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect or consequential losses, such as lost profits, revenue or data, and each party's total liability under these Terms is limited to the amount you paid for the Service in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law, such as liability for fraud or intentional misconduct.

15. Indemnity

You will defend and compensate us for third-party claims that arise from your Customer Data, the messages you send through Yeksa, or your breach of these Terms.

16. Changes to these Terms

We may update these Terms. If a change is significant, we will tell you by email or in the app at least 30 days before it takes effect. If you keep using Yeksa after that, the new Terms apply.

17. Governing law

These Terms are governed by the laws of the Netherlands. Disputes will be handled by the competent court in the Netherlands, unless mandatory consumer protection law gives you another option.

18. Contact

SEO Market (Yeksa), Poelweg 40 E, 1424 PB De Kwakel, the Netherlands. Email: info@yeksa.ai.